Cloud Phones
Mobiles
M2M
BroadbandCloud Phone Systems
You can turn a simple internet connection
into a fully functional phone system
Cloud hosted VoIP offers a secure solution that is completely flexible.
As long as you have an internet connection at the office, at home or even on holiday, your business phone is connected .
You need only make one simple monthly payment that covers all your communication requirements. There are no large upfront payments, just a simple per-user licensing cost and a monthly rental charge for connectivity.
Desktop IP Phones
We can supply a variety of IP Phone handsets, from feature-rich touch screens to cordless DECT phones and crystal clear conference phones for your boardroom.
Mobile App
Our mobile app will turn your smartphone (iOS or Android) into your desk phone making working away from your desk a breeze.
Softphone
Our desktop app, combined with a suitable headset, lets you work comfortably at your computer and enjoy all the features on screen.
Portal
An online portal is your gateway to controlling the features you need, manage availability and review your calls. Highly intuitive, built the around essential customer requirements.- How would you like your calls to be routed?
- Would you like to manage your contacts?
- Do you need to set up or amend a hunt group?
- How about reporting on communications activity across your business?
- Do you need to gain access to your call recordings?
- Why not set your availability by updating your current status, or organise your day in advance by setting your future presence?
Call Centre Functions
Innovative wallboard, typically displayed on a large wall mounted screen, can display real-time call statistics. Monitor performance and achievements allowing supervisors to check that agents are hitting key call targets and campaigns are proving effective.
Automatic Call Distribution to route incoming calls to the most qualified employee or employees that can address a caller’s needs. This technology can also use rule-based instructions such as caller ID, automatic number identification, interactive voice response or dialed number identification services to determine how calls are handled.
Collaboration
Chats (instant messaging), content sharing, collaborative whiteboard sessions, pictures, videos, presentations, graphics, and vocal annotations are all in one place. Unified Collaboration features will make communication with colleagues, customers and suppliers straightforward, wherever you are.
Ideas and thoughts can be rapidly exchanged, and users can interact using my group chat function.
Work in progress can be easily shared, with users commenting and drawing inside the uploaded documents or presentations in real time.
Our collaboration feature is fully supported on both the desktop and mobile app, so you can work together, wherever you are.
Number Management
Keep your current numbers or select new numbers from anywhere in the country, regardless of your location. We can add temporary or campaign-specific numbers, 0800 or 0330 numbers, to help your teams manage incoming calls efficiently. The portal makes this process easy and efficient.
Security
Telecommunication fraud has become a multibillion-pound global problem. Our security and 24hour fraud monitoring will help you relax, safe in the knowledge that your business is protected.
Always alert, so call volumes and patterns are monitored. We measure against a pre-defined threshold especially for high-risk categories like premium rate numbers. If any unusual activity is detected calls will get blocked.
Fraud is becoming more sophisticated, so continual development of our processes will keep you even safer.
Call Recording
An ability to revisit phone call for various reasons is essential. Our cloud phone system offers call recording on every call made and received simply accessed through the portal.
Download and listen to your recorded calls at the click of a mouse. Decide how long you want to keep your recordings for and I will encrypt and store them in my state of the art data centre so you can be sure your data is always secure.
Frequently Asked Questions
Hosted VoIP is the easiest way to keep your numbers or add any new number. BT is forced by regulation to transfer numbers to other telephone providers.
VoIP numbers are the same as any local or national number; they are issued by Ofcom from standard number ranges and work in exactly the same way. The numbers of your choice are diverted to either your desk phone your mobile or both.
By using a VoIP phone system, you can benefit from many extra features closely related to communicating over the internet.
Instant messaging (chat), Presence information, Mobile Extension (single number on your desk phone, mobile app or softphone) and Video/Voice Conferencing. Further developments include desktop sharing, interactive whiteboards, software integration with Office 365 or your CRM
Unified Communications brings all these features to your communication devices using your VoIP network.
Contact us
Interested in finding out about cloud phone systems for your business?