Cloud Phones
Mobiles
M2M
BroadbandCloud Phone Systems
Multiple Devices, One Purpose
Cloud hosted VoIP offers a secure solution that is completely flexible.
You can turn a simple connection into a fully functional phone system.
If you have a good broadband connection at the office, at home or even on holiday your business phone is connected.
You only need to make one simple monthly payment, which covers all your communication requirements. There aren’t any large upfront payments, just a simple per-user licensing cost and a monthly rental charge for connectivity.
Desktop IP Phones
We supply a variety of IP Phone handsets, from feature rich touch screens to cordless DECT phones and crystal-clear conference phones for your boardroom
Mobile App
Our Mobile App will turn your smartphone (IOS or Android) into your desk phone. Making working away from your desk a breeze.
Softphone
Our desktop app, combined with a suitable handset, lets you work comfortably at your computer and enjoy all the features on screen.
Portal
With our phones you have access to an online portal which is your gateway to controlling the features you need. Manage availability and review your calls. Highly intuitive, built around essential customer requirements.
- How would you like your calls to be routed?
- Would you like to manage your contacts?
- Do you need to set up or manage a hunt group?
- How would you like to report on communications activity across your business?
- Do you want to access your call recordings?
Call Centre Functions
Innovative wallboard, typically displayed on a wall mounted screen, can display real-time call statistics, monitor performance and achievements. Which allows supervisors to check that agents are hitting call targets and campaigns are being received well.
Automatic Call Distribution to route incoming calls to the most qualified employee or employee’s that can address a caller’s needs. This technology can also use rule-based instructions such as caller ID, Automatic Number Identification, Interactive Voice Response or Dialled Number Identification services which determine how calls are handled.
Collaboration
Unified Collaboration features will make communication with colleagues, customers and suppliers a lot easier, wherever you are. Elements such as:- Instant messaging
- Content sharing
- Collaborative whiteboard sessions
- Pictures
- Videos
- Presentations
- Graphics
- Vocal Annotations
Number Management
You can keep your current number or select new number from anywhere in the country, regardless of your location. We add temporary or campaign-specific numbers (for eg. 0800 or 0330 numbers) to help your teams manage incoming calls efficiently.
Security
Telecommunication fraud has become a multi-billion-pound global problem. Our security and 24Hour fraud monitoring will keep your business safe and protected.
Call volumes and patterns are monitored. We measure against a pre-defined threshold, especially for high-risk categories like premium rate numbers. Fraud is becoming more sophisticated so continual development of our processes will keep you even safer. And If any unusual activity is detected calls will be blocked automatically.
Call Recording
An ability to revisit phone calls is essential. Our cloud phone system offers call recording on every call made and received and is simply accessed through the portal.
You can download and listen to your recorded calls at the click of a mouse, decide how long you want to keep your recording’s for, and the cloud will store them for you in a state of the art data centre. So, you can be sure your files are always secure.
Frequently Asked Questions
Hosted VoIP is the easiest way to keep your numbers or add any new number. BT is forced by regulation to transfer numbers to other telephone providers.
VoIP numbers are the same as any local or national number; they are issued by Ofcom from standard number ranges and work in exactly the same way. The numbers of your choice are diverted to either your desk phone your mobile or both.
By using a VoIP phone system, you can benefit from many extra features closely related to communicating over the internet.
Instant messaging (chat), Presence information, Mobile Extension (single number on your desk phone, mobile app or softphone) and Video/Voice Conferencing. Further developments include desktop sharing, interactive whiteboards, software integration with Office 365 or your CRM
Unified Communications brings all these features to your communication devices using your VoIP network.
Contact us
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