Code Of Practice
In our Code of Practice, you will find details about us, the services we offer and how to contact us. Our Code of Practice will tell you about your rights both as a bluskysolutions.co.uk, and as a UK customer as well as your responsibilities when joining us.
We will always endeavour to deliver the highest levels of care and service possible. As a valued customer you deserve and should expect no less – so this code is provided to confirm our commitment both to you and to the pursuit of excellence. We are also legally required to provide certain information to meet the requirements of the communications regulator, Ofcom, and that will also be contained within this code.
Our Code of Practice can be found on our website, bluskysolutions.co.uk and copies can be obtained by contacting Customer Services.
Who we are and what we do
Blusky Solutions is the commercial brand of Blusky Solutions, a privately-owned telecommunications and software solutions business headquartered in Crewe.
Blusky Solutions supplies a diverse range of Communication and IT Solutions for businesses customers in the UK, including small businesses, large businesses, governments and charities.
We utilise 4G and 3G mobile communications, offering voice, text, data and mobile internet services. We also provide VOIP, IOT and broadband services supported by proprietary software solutions.
Our commitment to you
We want to provide the highest levels of customer service – if for any reason you feel we are not doing so, please let us know so that we can change that for you. We will take all comments on board and do all we can to improve, and perfect, our support to you and all our customers.
Contacting us is easy and convenient:
By phone or email
From the UK: 01270 667033
From abroad: +44 1270 667033
Phone support hours
Monday to Friday, 9am to 5pm.
Unit F13, Scope House, Weston Road, Crewe, Cheshire, CW1 6DD
Our tariffs and packages
Blusky Solutions aims to provide the most competitive and attractive mobile options available to UK businesses and as such we offer a flexible approach to tariffs.
Unlike most other networks, we do not offer any ’fixed’ tariffs – we will work with you and look at your recent usage to allow us to tailor the perfect bluskysolutions.co.uk tariff for you, taking your needs and usage as the base we work from. Our aim is to provide you with the perfect price plan.
We also offer fixed line, mobile Internet and cloud services to further support your needs – we want you to have an all-in-one solution for your communication needs – and will do all we can to make us your perfect communications partner.
Your mobile number
When you move to Blusky Solutions, you will probably want to bring your existing mobile phone number to us to enable all your contacts to continue using that same number. This is a very simple process.
Contact your current service provider and ask for a PAC (Port Authorisation Code) for your number. This may be given to you by telephone or in writing.
Once you have your PAC, please provide it to us, or your supplying partner, and we will organise the move of number for you. You need do no more, we will handle the entire process for you. There will be minimal loss of service during the move, the number will simply switch, and we will advise you of the day this will happen to allow you to be ready.
If you are a Blusky Solutions customer and you want to take your number to another service provider, please call us and ask for a PAC. Providing you are no longer within the minimum term period of your service agreement, your PAC will be issued and is valid for 28 days. You’ll need to pass the PAC to your new service provider to move your number to that network. To request your PAC please call us on +44(0)1270 667033.
Your PAC will be valid for 30 days and if you don’t use your PAC within those 30 days, you will continue to receive services from Blusky Solutions.
Keeping you informed
If you have so authorised us, we may add your name, address and telephone number in a publicly available directory enquiry service and directories operated by us or by a licensed third-party operator.
Data Controller, Unit F13, Scope House, Weston Road, Crewe, Cheshire, CW1 6DD
Equipment issues, insurance and returns
Your hardware is likely to have been supplied by the partner that brought you on board with Blusky Solutions.
If you experience any equipment issues, have any insurance or returns queries it is best to speak to them directly and they will be able to assist you further.
If you are eligible to return your equipment, then it must be returned to the dealer you bought it from.
- We may charge you for any of our Blusky Solutions Services you’ve used at our standard rates set out in our price guide.
- We won’t offer a refund on any payment made for service or any remaining unused credit.
- You must not have used the equipment for more than 2 days in total.
- The equipment (together with any documentation or other accessories contained in the box) must be returned to the retailer you bought it from within 7 days, in “as new” or “as sold” condition and in its original box – in accordance with the conditions which apply to all equipment returns.
We will do all we can to maintain the integrity of the network, but there may be occasions where services could be unavoidably interrupted or fail to function due to a fault or failure that affects the bluskysolutions.co.uk network by reasons outside our control. There may also be instances where service has to be stopped for a short period for essential maintenance of improvements and/or upgrades to be carried out. We will try to warn you if we think you will be affected and keep these periods as short as possible.
You can make free calls to emergency services from your Blusky Solutions mobile. When you’re outside of coverage on our network, your phone will try to locate another mobile network so that you can make emergency calls. Emergency service calls cannot be made using any data or VoIP services or applications you may have on your Blusky Solutions mobile device(s).
The small print
Your contract and tariff will have a minimum term during which time you are committed to remain connected to Blusky Solutions until the expiry of that minimum term. Blusky Solutions reserves the right to terminate any services to a customer at any time if a customer fails to pay money owed to Blusky Solutions, breaches Blusky Solutions Terms and Conditions or uses the services for any illegal or improper reasons.
In the event of termination for the above reasons, you are expected to pay any current outstanding sums owed, along with any sums due to the end of the minimum term of the contract.
When joining Blusky Solutions, you must read and agree to our Terms & Conditions of services. You will receive the required details from your partner and copies can be obtained via bluskysolutions.co.uk
About this Code
Should you have any questions or concerns about our compliance with this code, please write to us at: Unit F13, Scope House, Weston Road, Crewe, Cheshire, CW1 6DD
Or email your question to email@example.com